The CSS Certification ended up being more than just a spa course: it is the foundational knowledge for supervisors and managers. The course workbooks highlight the most important issues a supervisor or manager will face in any business, as well as effective strategies to overcome obstacles. This course allowed me a structured opportunity to think through the situations that challenge us daily with workbooks such as Effective Communication, Time Management, Leadership, You as a Supervisor, Handling Problems and Conflict, Conducting Orientation and Training, Motivating and Team Building, Staffing and Scheduling, and Improving Employee Performance.
I am thankful to have earned this designation, and regular review of the course books helps me to be a better leader. I am currently using this certification course to support me in engaging in enhanced, robust conversations with my management team. Everything I want to talk about with them, and the skills I would like for all of us to foster, are contained in these workbooks in a format that allows us to have deep conversations that translate to excellence on the floor.
Being a Certified Spa Supervisor gives me the sense of satisfaction that I “know what you know.” This course also allows me the opportunity to review key concepts, stay sharp and create a positive atmosphere conducive to excellence. I highly respect my peers who have chosen to become CSS certified, as I know we all understand the same foundational concepts, work toward the greater good of our industry and show respect for those who work for us through our higher learning. A resume with the CSS designation would definitely make its way to the top of my pile.
Todd Shaw, CSS – ISPA Member
Director of Fitness, Tennis & Spa at The Club at Las Campanas, Inc.